When you use Postgres with pgbouncer when you have database problems you want to have a look at pgbouncer too. To inspect pgbouncer operation ensure to add at least one user you defined in the user credentials file (e.g. on Debian per-default /etc/pgbouncer/userlist.txt) to the "stats_users" key in pgbouncer.ini:
stats_users = myuser
Now reload pgbouner and use this user "myuser" to connect to pgbouncer with psql by requesting the special "pgbouncer" database:
psql -p 6432 -U myuser -W pgbouncer
At the psql prompt list the supported pgbouncer commands with
SHOW HELP;
PgBouncer will present all statistics and configuration options:
pgbouncer=# SHOW HELP;
NOTICE: Console usage
DETAIL:
SHOW HELP|CONFIG|DATABASES|POOLS|CLIENTS|SERVERS|VERSION
SHOW STATS|FDS|SOCKETS|ACTIVE_SOCKETS|LISTS|MEM
SET key = arg
RELOAD
PAUSE []
SUSPEND
RESUME []
SHUTDOWN
The "SHOW" commands are all self-explanatory. Very useful are the "SUSPEND" and "RESUME" commands when you use pools.